3PLVision ("Company," "we," "us," or "our") is committed to safeguarding the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our eCommerce SaaS platform and related services (collectively, the "Services").
- Scope
This Privacy Policy applies to all users who access or use our Services, including those who integrate their accounts with third-party eCommerce marketplaces through authorized APIs. It governs data collected through our platform, including browser-based interactions, API connections, and user communications. This policy is designed to give users transparency regarding the types of data collected, the purposes for which that data is used, and how it is protected.
- Information We Collect
We collect various types of information to enable the effective operation of our Services. When users create an account, we collect basic identifying information such as your name, business name, contact details, and login credentials. If you choose to integrate your marketplace accounts with our platform, we collect and process marketplace-related data including product listings, inventory levels, order details, fulfillment status, and tracking numbers.
In addition, we collect limited customer data that flows through your marketplace accounts such as customer names, shipping addresses, and contact information for the sole purpose of facilitating order management and fulfillment. Technical and usage data such as device information, IP addresses, browser type, and behavioural logs are collected automatically to support analytics, troubleshoot issues, and enhance platform performance. We also securely store API tokens and authentication credentials using encryption to ensure their confidentiality and integrity, as necessary for maintaining your marketplace integrations.
- How We Use Your Information
We use the data we collect for a number of essential purposes. This includes delivering and maintaining the functionality of our Services, enabling seamless integration with your connected marketplaces, providing customer support, and optimizing our platform based on usage trends. We may also use the data to investigate and prevent unauthorized access, enforce our terms of use, and comply with applicable legal obligations.
Your data is not sold or rented to third parties under any circumstances. Any usage of your information is limited to what is required to fulfill our contractual and operational responsibilities.
- Legal Basis for Processing
We process data based on your authorization when you sign up for and use our Services. In cases where integration with a third-party marketplace or platform is established, your consent extends to the exchange of data between our systems and theirs. Processing may also be necessary to fulfill our contractual obligations to you or based on our legitimate interest in operating a secure, efficient, and reliable platform.
- Information Sharing
Your information is shared only under limited and necessary conditions. With your explicit authorization, we connect your account with supported marketplaces or third-party services and transmit data strictly as required by their APIs. Our infrastructure and support services such as hosting, monitoring, and email delivery may access limited data under strict confidentiality agreements. All operations are handled exclusively by our in-house team. We do not engage any subcontractors or external developers. Information may also be shared where required by law or in response to legal processes, such as subpoenas or regulatory inquiries.
- Data Security
We take data security seriously and implement robust technical and organizational measures to protect your information. Data is encrypted both in transit and at rest using modern cryptographic protocols. Access to sensitive data is role-based, tightly controlled, and logged for audit purposes. API tokens and credentials are stored securely, and administrative interfaces are protected with multi-factor authentication. Our infrastructure is monitored for vulnerabilities and intrusions, and we maintain a formal incident response process to promptly address any threats to your data.
- Data Retention
We retain data only for as long as necessary to provide our Services, fulfill our legal obligations, and enforce our rights under applicable agreements. When your account is closed or no longer in use, we follow a structured process for data archival and deletion. Upon request, you may ask us to delete specific information or your entire account. We will honor such requests unless legal, regulatory, or security-related obligations require us to retain certain records for a specified period.
- Your Rights and Choices
As a user, you retain control over the information you provide to us. You may update your account details at any time through the platform’s settings interface. You also have the right to request deletion of your account and any associated data, subject to verification of your identity and any applicable legal retention requirements. If you have concerns or inquiries about how your data is being used, you may contact our support team for clarification or resolution.
- Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to support essential functions such as login sessions, user authentication, and usage analytics. These technologies help us ensure platform stability and improve user experience. You may manage or disable cookies through your browser settings, though doing so may impact your ability to use certain features of the Services.
- International Data Transfers
We operate globally, and your data may be processed and stored on servers located outside of your jurisdiction, including in countries that may not offer the same level of data protection as your home country. In such cases, we implement appropriate safeguards to ensure that your data remains secure, confidential, and protected under internationally recognized best practices.
- Changes to This Policy
We reserve the right to revise or update this Privacy Policy at our discretion. Any significant changes will be communicated to users via email or through a notice posted on our platform. We encourage users to review this policy periodically to stay informed about how we are protecting their data. Continued use of the Services following any changes to this Privacy Policy constitutes acceptance of the revised terms.
- Contact Us
If you have any questions or concerns regarding this Privacy Policy, our data handling practices, or your personal data, please contact us at:
E-Mail: info@3plvision.com
We take all inquiries seriously and are committed to responding in a timely and transparent manner.
- Compliance Statement
This Privacy Policy is structured to comply with applicable marketplace API agreements, developer policies, and data protection requirements. We operate in accordance with the terms and standards imposed by the marketplaces and platforms you choose to integrate with our Services. Our goal is to ensure transparency, accountability, and trust in how we manage your data across all operational and technical layers of our system.
